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Passport

Austrian citizens living in Vienna can apply for a passport at any Pass-Service location in the city. You must apply in person for identity verification and fingerprinting. Processing times range from next working day (express) to 5 working days (standard).

How it works — step by step

  1. Visit any Pass-Service location during opening hours (no appointment needed Monday–Friday, 8:00–11:30, or book an appointment for 12:00–15:30, or Thursday until 17:30)
  2. Bring your current or expired passport, ID card, or other official photo ID (see requirements based on your situation)
  3. Staff will verify your identity, take your fingerprints, and collect your signature
  4. Pay the application fee in cash or card (Visa, Mastercard, Diners Club, JCB, American Express; some districts accept card only)
  5. Provide an address in Austria where your new passport should be delivered by post
  6. Collect your passport by post within the stated processing time (standard: ~5 working days, express: 2–3 days, one-day courier: next business day)

What you need

  • Austrian citizenship
  • Valid or expired passport, ID card, or official photo ID (requirements vary—check www.wien.gv.at for your specific situation)
  • For minors: additional documents required (consult the official page)
  • Proof of address in Austria for delivery

Frequently asked questions

Do I need an appointment?
No appointment is required Monday–Friday, 8:00–11:30 (first-come, first-served). Appointments are available for Monday–Friday, 12:00–15:30 and Thursday until 17:30 via www.wien.gv.at.
Can I renew my passport by mail or online?
No. All passport applications must be submitted in person at a Pass-Service location. Staff must verify your identity, take fingerprints, and collect your signature on site.
Will my old passport still be valid while I wait for the new one?
Your old passport is invalidated when you apply. However, it may remain valid for travel until your new passport arrives if needed (ask staff when applying). Request it to be returned to you canceled if you want to keep it.
Appointment & application

This service leads to the official offering on wien.gv.at.

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